GGC365 Privacy Policy – Personal Data Protection for Malaysian Players

GGC365 ("we", "platform", or "company") respects the privacy of every individual who uses our platform. This Privacy Policy has been developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently describes how we handle your personal data from the moment you visit the GGC365 website through to the closure of your account.

We understand that trust is the foundation of our relationship with you. Many Malaysian players are careful about their privacy online — and we fully support that vigilance. That is why we have written this Privacy Policy in plain, easy-to-understand language, rather than filling it with confusing legal jargon.

This Privacy Policy applies to all services provided by GGC365, including the main website, Sports Betting platform, Live Casino, baccarat, lottery, Virtual Sports, e-sports, and all our communication channels including email and customer support live chat.

GGC365 only collects data that is genuinely necessary to deliver our services safely and efficiently. We do not collect excessive or irrelevant information. The following are the categories of data we collect:

We do not collect sensitive data such as medical information, religion, political views, or biometric data, except in very specific cases related to KYC requirements that you have consented to.

GGC365 uses your personal data only for legitimate purposes that have been made known to you. The following are the primary purposes for which we use your data:

• Securely create and manage your GGC365 member account.
• Verifying your identity through the KYC (Know Your Customer) process to meet legal requirements.
• Processing deposits and withdrawals via local Malaysian payment methods (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks).
• Providing Sports Betting services (Liga Super Malaysia, EPL, badminton), Live Casino, baccarat, lottery, Virtual Sports, and e-sports.
• Sending important account notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To inform you of relevant promotions and bonuses — only if you have opted in to receive marketing communications.
• Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Comply with legal obligations and regulations applicable to GGC365's operations.
• Improving GGC365 products and services based on anonymised usage data.
• Providing effective customer support whenever you reach out to us.

GGC365 will not use your data for any purpose not stated here without first obtaining your consent.

GGC365 takes an extremely cautious approach to data sharing. We never sell your personal data to any third party. However, there are limited circumstances where we need to share data with certain parties to keep the platform running:

• Payment Processing Provider: Minimum transaction data is shared with our payment providers (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks) solely to process your deposits and withdrawals.
• Game Software Provider: Game data required to operate Live Casino, Baccarat, Slots, and Sports Betting is shared with our licensed software partners.
• Regulatory & Law Enforcement Bodies: GGC365 will disclose required information to lawful authorities when ordered by a court or to fulfil legal obligations related to the prevention of financial crime.
• IT & Hosting Service Provider: Minimal technical information is shared with our IT infrastructure providers, who are bound by strict confidentiality agreements.

All third parties that receive GGC365 data are required to comply with strict data security standards and are permitted to use the data solely for the agreed purposes.

The security of your personal data is GGC365's highest priority. We continuously invest in our security infrastructure to ensure your data is always protected. The following are the key security measures we have in place:

• 256-bit SSL encryption for all data communications between your device and GGC365's servers.
• Encryption of sensitive data such as payment details and identification numbers within our databases.
• Two-factor authentication (2FA) is available to protect your account.
• Round-the-clock security monitoring by GGC365's dedicated cybersecurity team.
• Strict access controls — only authorised personnel may access user data, and solely for legitimate operational purposes.
• Regular independent penetration testing and security audits.
• Data centres with physical security and high redundancy to prevent data loss.
• A login log retention policy that enables investigation of suspicious activity.

While we take every reasonable precaution, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your GGC365 login credentials with anyone.

GGC365 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:

Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

GGC365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the GGC365 website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication, session security, and payment basket management. These cookies cannot be disabled.
• Performance & Analytics Cookies: Helping us understand how members use GGC365 — the most visited pages, time spent, and navigation flow. This data is used to improve the platform's UX.
• Functional Cookies: Remembering your preferences such as language settings, saved personal betting limits, and interface choices — making your experience more personalised.
• Security Cookies: Used to detect suspicious activity, bots, and unauthorised login attempts.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the GGC365 platform. For more information on managing cookies, refer to your browser's help documentation.

GGC365 is an adult entertainment platform that strictly enforces an age limit of 18 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

Measures we take to protect minors include:

• Age verification at registration via MyKad number or valid identification document.
• A KYC process requiring proof of identity before withdrawals are processed.
• Continuous monitoring to detect usage patterns that may indicate an underage user.
• Immediate account closure upon evidence that an account was registered by or on behalf of a minor.

If you are a parent or guardian and believe your child has registered a GGC365 account without authorisation, please contact us immediately at support@ggc365.bet and we will take action right away.

As part of our international operations, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. This may occur in the context of server hosting services, payment processing, or technical support.

When your data is transferred outside Malaysia, GGC365 ensures that:

• The recipient country or organisation provides a level of data protection equivalent to or higher than Malaysia's PDPA.
• Appropriate data transfer agreements are in place between GGC365 and data recipients.
• Additional safeguards such as encryption are applied to all cross-border data transfers.
• Transfers are only carried out when necessary and limited to the minimum scope required.

If you would like to know more about the specific data transfer mechanisms we use, please contact our privacy team.

GGC365 respects and facilitates the exercise of your privacy rights. To exercise any of the rights described in this Privacy Policy, you may:

• Contacting the GGC365 support team via 24/7 live chat (the fastest option).
• Send an email to support@ggc365.bet with the subject line "Data Privacy Request".
• Update basic personal information directly through your GGC365 account settings.

GGC365 will process all privacy-related requests within 14 business days. For complex cases, this period may be extended to up to 30 business days, and we will notify you of any such delay.

GGC365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any material amendments will be communicated to you via:

• In-platform notification on your next login to GGC365.
• Notification emails to the email address registered to your account.
• A prominent notice at the top of this Privacy Policy page showing the date of the most recent update.

Your continued use of the GGC365 platform after any amendment takes effect will be considered your acceptance of the updated Privacy Policy. Previous versions of the Privacy Policy are no longer in effect and are fully superseded by the current version.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how GGC365 handles your personal data, please contact us through the following channels:

• 24/7 Live Chat: The fastest way — open the GGC365 platform and click the chat icon. Response time is under 2 minutes.
• Privacy Email: support@ggc365.bet — Please include "Privacy Enquiry" in your subject line.
• FAQ Page: Visit GGC365 FAQ for answers to frequently asked privacy questions.

GGC365 takes all privacy-related complaints seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory body.